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In informing you of the decisions regarding access to the stadium, starting with Roma v. Juventus on 9 January at 18:30 CET, the club would first of all like to thank the fans for their incredible shows of support over recent months: since the start of the season the Stadio Olimpico has been filled with the noise and colours of the Giallorossi faithful.
And that will continue to be the case, even as we hope to once again be able to welcome more fans to the stadium as soon as possible.
For now, unfortunately, as a result of the provisions of the Decree-Law of 30 December 2021 for the containment of the spread of the Covid-19 pandemic, the capacity of all stadiums in Italy has been reduced by 50%.
HERE IS WHAT THAT MEANS FOR TICKET HOLDERS
SEASON TICKET HOLDERS 2021-22
The Club is acutely aware that, beyond the saving made in comparison with the purchase of individual match ticket, purchasing a season ticket is an act that strengthens and deepens the bond with the club and its colours.
For this reason, despite the reduction in capacity due to the Covid-19 emergency, we want all season ticket holders to be able to continue with us at the Stadio Olimpico to support their team; even if it will be, hopefully for the shortest possible time, in another sector.
Affected season ticket holders in the Curva Sud Centrale, Curva Sud Laterale and Distinti Sud sectors – stadium sections which would otherwise be over 50% capacity - will be reallocated to other sectors.
CLICK HERE TO CHECK WHETHER YOUR SEASON TICKET IS AFFECTED
From 16:00 CET on Tuesday 4 January until 15:00 CET on 5 January, season ticket holders subject to relocation may:
1. Move for free to the Curva Nord or Distinti Nord sectors.
2. Alternatively, it will be possible to purchase a ticket for other sectors of the stadium at a dedicated price (Tribuna Tevere €20, Tribuna Monte Mario €30).
If the season ticket holder does not make a choice, for whatever reason, then a seat in the Curva Nord or Distinti Nord Est sectors will be automatically assigned by the club and the ticket holder will be sent an email with which to access the stadium.
In the spirit of total transparency, in order to determine the season tickets that unfortunately are being required to move, the timing of the original purchase was used as the deciding factor. Therefore, we have decided to move all season tickets purchased after the 50% capacity threshold was reached in each affected section of the ground.
Changing your seat could not be more straightforward
Simply go to asroma.com during the timeframe listed above and access the ticketing section - to exercise your choice online you only need to log in by entering the PNR of your season ticket and your date of birth.
Each subscriber can only purchase one ticket per transaction. You will receive a PDF file which you must take with you to go to the stadium.
The "My Seat" app will no longer be valid for entering the stadium. You will have to go with the new ticket that has been sent to you.
The procedure described above will be applied for all matches with 50% capacity. We will inform you of the time window of choice for each individual match going forward.
If and when the law allows a return to 75% of capacity, your seat will go back to the one indicated in the "My Seat" app and you will keep your automatic right to secure the seat once again for the following seasons.
CLICK HERE TO CHECK WHETHER YOUR SEASON TICKET IS AFFECTED
INDIVIDUAL TICKET HOLDERS
Tickets purchased for the Roma v Juventus match on 9 January 2022 at 18:30 will be CANCELLED AND REFUNDED.
HERE ARE THE KEY DETAILS:
Purchases made through official Club channels
All tickets purchased through official Club channels will be automatically cancelled and refunded. The amount equal to the value of the tickets will be credited back to the credit card, Paypal account or bank account used for the purchase.
The refund will be made within 30 days, and at the latest will be visible on your February statement. The timing of the refund may depend on your bank.
If you paid using a voucher or gift card, you will receive your money back within 30 days.
Purchases made via other outlets
AS Roma would like to inform you that it will not be possible to request a refund for tickets purchased using methods and channels other than those indicated above. Such tickets will nonetheless not be valid for the game.
THE FOLLOWING TICKETS WILL REMAIN VALID:
DISABLED or 100% IMPAIRED + PARTNER TICKETS:
Reduced and dedicated tickets for the DISABLED or 100% IMPAIRED + PARTNER, purchased through the AS Roma Contact Center Tel. 06.89386000 (Monday to Friday, 9.30am-6.30pm). They will NOT be cancelled and are valid for admission to the match.
AWAY SECTOR TICKETS:
Tickets for the DISTINTI NORD OEST (away sector), purchased via Tlite Vivaticket network and on vivaticket.com, will NOT be cancelled and are valid for access to the match. Ticket sales for Juventus fidelity card holders only will resume from 16:00 on Wednesday 5 January.
RE-PURCHASE OF TICKETS:
Aware of the inconvenience that has been created, we have decided to allocate a sales phase on the available seats to people who had previously purchased a ticket for this match.
Here follows the procedure for re-purchasing tickets:
From 17:00 CET on Wednesday 5 January until 12:00 CET on Friday 7 January, only people who have previously purchased a ticket for this match will be able to buy a new ticket.
To exercise the right to join the pre-sale, which will be available online at asroma.com, simply log in to the ticketing area of the site by entering the purchase code and date of birth of the holder of the first ticket previously purchased.
Each fan will be able to purchase a maximum of 4 tickets per transaction.
GENERAL SALE
Any subsequent general on remaining available seats, online only, will start at 15:30 CET on Friday 7 January 2022. At this stage, up to 4 tickets per person can be purchased.
SUMMARY OF TIMING AND PURCHASE METHODS
1. CHANGE OF SEAT FOR 2021-22 SUBSCRIBERS:
From 16:00 CET on Tuesday 4 January until 15:00 CET on Tuesday 5 January 2022.
2. RE-PURCHASE TICKETS:
Beginning at 17:00 CET on Wednesday, January 5, and ending at 15:00 CET on Friday, January 7, 2022.
3. EVENTUAL GENERAL SALE:
From 15:30 CET on Friday 7 January 2022.
AS Roma would also like to inform you that further announcements regarding the special ticket pack (Cagliari, Genoa and Hellas Verona) and individual tickets for the Cagliari and Lecce matches will follow in the next few days.
Imperium Partners
Centurion Partners
