FAQ'S EN

Once you have purchased your ticket it is not possible to change area or your seat.

Four tickets per transaction are permitted.

You can pay by Visa, Mastercard, or Amex credit or debit cards, or by PayPal.

The club strongly recommends against purchasing tickets on unofficial websites. The only official sales channel is the www.asroma.com website. To verify tickets purchased elsewhere get in touch with our Contact Center at +39 0689386000. Lines are open from 09.00 to 18.30 CET/CEST Monday to Friday.

You can access the stadium using an e-ticket as long as you have an identity document to accompany it.

It is only possible to make changes on full price tickets and for matches which are free of restrictions. To make changes, click here.

Get in touch with the Contact Center on +39 0689386000 in order to receive a new ticket.

• You can purchase a ticket on our official website https://www.asroma.com/en/tickets/buy-tickets
• Tickets are also on sale (only on matchdays) at the Stadio Olimpico Ticketing Office, 61 Viale delle Olimpiadi. Click here to view the location.

You can purchase a ticket:

• On the official website https://www.asroma.com/en/tickets/buy-tickets
• Through the AS Roma Contact Center (only for discounted tickets for partially or fully disabled fans) Tel. +39 0689386000, Monday to Friday from 09.00 to 18.30 CET/CEST.

Simply send a disability certificate to callcenter@asroma.it and call +39 0689386000 to provide credit or debit card details. Tickets will be sent via email.

Refunds will only be issued if the holder tests positive for COVID-19.

Children born after 1 January 2017 do not need a ticket. They will be able to enter if they have an identity document and they must sit on the lap or be held by an accompanying guardian; they will have no seat to themselves.

Ticket information can only be changed if the ticket is full price and that there are no restrictions imposed on the match. In order to make changes, click here.

Is it possible to buy match tickets in the areas where you can see UNDER/OVER rates.

Accreditation information is available at the following link: https://www.asroma.com/en/tickets/conifigc.

If you are entitled to accreditation you must register on the portal https://asroma.fasmedia.it/?lang=en /, wait for your profile to be approved, log in a week before the match to book accreditation - subject to availability - and you will receive the ticket by e-mail. For any questions or help click here: https://asroma.fasmedia.it/contact-us.

Kickoff dates and times are set by the Lega Nazionale Professionisti Serie A. You can view the calendar and check for fixture alterations and postponements at the following link: https://www.legaseriea.it/it/serie-a/calendario-e-risultati.

Once the purchase is completed it is not possible to cancel the operation. However, you are able to change the name of the ticket holder as long as it is a full price ticket and there are no restrictions imposed by the authorities. To make changes click here.

When making the purchase on the registration page click on ‘FULL’ from the dropdown menu and select the reduced rate.

Once the purchase has been completed it can no longer be cancelled. The reduction is not applied automatically but must be selected manually on the registration page by clicking on ‘FULL’ next to ‘price’ from the dropdown menu where you can select the reduced rate.

Ticket changes are only permitted for full price tickets and for matches which are free of restrictions. In order to proceed with the change, click here.

Personal detail changes for reduced rate tickets are not permitted. Please contact the AS Roma Contact Center: +39 0689386000, Monday to Friday from 09.00 to 18.30 CET/CEST.

You can find all the information and make the purchase at this link: https://www.asroma.com/en/gift-card.

You can renew your season ticket:

• At asroma.com
• By calling the AS Roma Contact Center (only for partially or fully disabled supporters with a chaperone and for corporate season tickets). Tel. +39 0689386000, Monday to Friday from 09.00 to 18.30 CET/CEST.

You can purchase your season ticket:

• On the asroma.com website
• By calling the AS Roma Contact Center (only for partially or fully disabled supporters with a chaperone and for corporate season tickets). Tel. +39 0689386000, Monday to Friday from 09.00 to 18.30 CET/CEST.

You can make a purchase with Visa, Mastercard, or Amex credit or debit cards, PayPal, bank transfer, or Klarna, which allows users to pay in three interest-free instalments.

The 2022-23 season ticket permits the holder to attend all AS Roma home matches.

A season ticket which includes cup matches covers three Europa League group matches and one match in the round of sixteen in the Coppa Italia.

Both season tickets allow you to take up your seat for non-Serie A matches. In addition the Plus grants you access to the pre-sale for tickets to matches in which the club may participate. Another advantage of the Plus is that you have the option of selling on your ticket for matches that you are unable to attend through AS Roma’s official channels.

You can choose to sell your ticket via official AS Roma channels by visiting the Il Mio Posto (My Seat) app and selecting the relevant match. If sold at general sale prices, 60% of the amount will be credited to your account in the form of a voucher which can be spent on match tickets for a period of 18 months.

Season tickets for the 2022-23 season are available only digitally and can be activated on the dedicated Il Mio Posto app.

You can pass on your season ticket to someone else a maximum of three times over the course of the season through the Il Mio Posto app, provided that you are on a full-price season ticket or that the person also meets the requirements of your discounted rate.

You can download the Il Mio Posto app on another smartphone and access your season ticket by entering your date of birth and PNR.

Once you have purchased your season ticket you are unable to change area or your seat.

Once you have purchased your season ticket you are unable to change the name of who it is registered under.

Simply get in touch with the Contact Center, send a disability certificate to callcenter@asroma.it and call +39 0689386000 to provide credit or debit card details. Season tickets will be sent via email.

Children born after 1 January 2017 do not require a season ticket. They will not have their own seat but will be permitted entry with an identity card to sit and be able to sit on their guardian’s lap.

Is it possible to buy season tickets in the areas where you can see UNDER/OVER rates.

On the personal details page, you can select a discounted rate from the dropdown menu that appears when you click on ‘full’.

Once you have completed your purchase, it is not possible to cancel the transaction. Discounts are not applied automatically and instead need to be chosen manually on the personal details page. The discounted rate can be selected from the dropdown menu that appears when you click on full price.

You can pass on your season ticket to someone else up to three times over the course of the season (excluding big matches). Furthermore, Season Ticket Plus holders can re-sell their tickets via the Il Mio Posto app.

Yes. The disabled parking area is located at the Stadio dei Marmi (next to the Tribuna Tevere). It is subject to availability. You must be in possession of a disabled match ticket and blue badge for disabled parking to access them.

Simply send a disability certificate to callcenter@asroma.it and call +39 0689386000 to provide credit or debit card details. Tickets will be sent via email.

Simply get in touch with the Contact Center, send a disability certificate to callcenter@asroma.it and call +39 0689386000 to provide credit or debit card details. Season tickets will be sent via email.

Yes. You can purchase match tickets and season tickets for wheelchair users by getting in touch with our Contact Center on +39 0689386000. Lines are open from 09.00 to 18.30 Monday to Friday CET/CEST.

To find out how to get to the Stadio Olimpico visit our website: https://www.asroma.com/en/tickets/stadio-olimpico.

Fans are able to reach the Stadio Olimpico using scooter or car sharing services. Alternatively, go to https://viaggiacon.atac.roma.it/ to find out how to get to the stadium by public transport.

It is strongly recommended to enter the Stadium almost 2h before the match.

In order to enter the stadium you need a valid match ticket and a valid identity document. There is no need to print digital tickets.

To check the code of conduct and access rules visit the following link: https://www.asroma.com/en/tickets/stadium-rules.

Luggage is not permitted in the Stadio Olimpico.

Power banks are not permitted in the Stadio Olimpico.

E-cigarettes are not permitted in the Stadio Olimpico.

Lighters are not permitted in the Stadio Olimpico.

Helmets are not permitted in the Stadio Olimpico.

Yes, such keys are permitted in the Stadio Olimpico.

There is nowhere to leave luggage in the Stadio Olimpico.

Only non-professional cameras are permitted.

Pushchairs are not permitted in the Stadio Olimpico.

Yes. Umbrellas are permitted in the Stadio Olimpico but they must not have a pointed end.

Crutches are permitted in the Stadio Olimpico as long as the user presents a medical certificate.

Food items such as sandwiches and pizza are permitted but drinks in bottles or other containers are not.

For information on the tour of the Stadio Olimpico visit the following website: https://www.sportesalute.eu/en/stadio-olimpico-tour.html.

Yes. There is a Roma Store inside the Foro Italico sports complex.

There are spaces marked with white stripes (free) and blue stripes (paid) around the Foro Italico.

There are spaces marked with white stripes (free) and blue stripes (paid) around the Foro Italico.

Yes, subject to availability. The disabled parking area is located at the Stadio dei Marmi (next to the Tribuna Tevere). You must be in possession of a disabled match ticket and disabled parking pass in order to use this area.

There are no parking permits available for the 2022-23 season.

For further information please contact the AS Roma Contact Center on +39 0689386000. Lines are open from 09.00 to 18.30 CET/CEST Monday to Friday.

You need to have an AS Roma Card where required to be able to purchase tickets for away matches.

To purchase an AS Roma Card, please visit our website: https://asromacard.asroma.com/tdt?vendor=&lang=en.

To purchase away tickets, you should check the requirements on the home team’s website.

You can request for the card to be added to the national register by heading to https://sport.ticketone.it/post-order and selecting ‘Card Authorisation’.

Children under 14 years are not required to have a fan card, as stipulated by the Ministry of the Interior in DL no.39/2015 (from DL no.119/2014).

For information on this topic, please check the official announcements that will be published on our website: www.asroma.com.

The AS Roma Card allows you to purchase away tickets when required by the home team.

The AS Roma Card costs €20 and can be collected free of charge from the Roma Store in Piazza Colonna 360 or sent to your home address for an additional fee of €10.

The AS Roma Card is valid for a period of five years from the date of issue.

Yes. For most away fixtures, the host team requires you to have the original copy. For further information, please contact the relevant club.

The AS Roma Card can be purchased directly from our website: https://asromacard.asroma.com/tdt?vendor=&lang=en.

You must enter your personal details (first name, surname, valid ID, address, etc.), upload a passport-style photo and complete payment using a credit or debit card.

The AS Roma Card is required for all fans over the age of 14 to attend away fixtures.

Yes. You can purchase the card and request shipment to your home address.

You can request for the card to be added to the national register by heading to https://sport.ticketone.it/post-order and selecting ‘Card Authorisation’.

Your AS Roma Card will be delivered within four working weeks. We suggest that you request for it to be printed ready for collection at the Roma Store in Piazza Colonna 360 at the time of purchase, as it will be available to collect immediately after the online subscription is completed.

To be issued with a new AS Roma Card go to the website https://asromacard.asroma.com/Cards, enter your card number and date of birth, and click on ‘Request replacement’.

We regret that the sports centre is not currently open to the public. Please note that open sessions may be organised during the year. For further information, visit our official website: www.asroma.com

We regret that it is not possible to attend training session at the sports centre in Trigoria. Please note that open sessions may be organised during the year. For further information, visit our official website: www.asroma.com

Training times vary according to the needs of the first team. For further information, we recommend that you check our official website: www.asroma.com

Sorry, the sports center is not open to the public. Please note that it is possible during the year for open sessions to be organized, for more information please check our official website www.asroma.com

For information on these issues, please check the dedicated website: https://store.asroma.com/en/sales-condition.

Yes. There’s a Roma Store inside the Foro Italico sports complex.

To purchase official products, please visit the online store: https://store.asroma.com/en/.

You can find all information about our camps on our official website: https://camp.asroma.com/?lang=en

You can find all information about the football school on our official website: https://scuolacalcio.asroma.com/?lang=en.

You can find all information about the academy on our official website: https://www.asroma.com/en/youth-development/international-academies.

Alternatively, you can contact us via email: youthdevelopment@asroma.it.