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SERIE A TIM 2019-20 SEASON

Tickets refunds for home matches played behind closed doors

In response to the measures adopted by the authorities to organise the resumption of the Serie A TIM 2019-20 season without the presence of fans (also known as playing behind closed doors”) in order to contain the COVID-19 pandemic, AS Roma S.p.A. (hereinafter also AS Roma” or the Club”) informs its fans that 2019-20 Season Tickets and single match-day tickets for home games suspended from 8 March 2020 onwards and subsequently rearranged to be played behind closed doors between 24 June and 2 August 2020, according to the new official schedule announced by Lega Serie A, will be refunded by the Club. This is in accordance with Article 88 of the Legislative Decree of 17 March 2020 and subsequent modifications and integrations, as converted into Law No.27 of 24 April 2020. Refunds will be issued in the form of a digital voucher which can be used as set out below.

Who can request a voucher?

All fans in possession of a Season Ticket or a match-day ticket for AS Roma first-team home matches scheduled to take place at the Stadio Olimpico that were unfulfilled” in the sense set out in the next paragraph are entitled to request a voucher. Tickets must have been bought through direct Club channels or through Vivaticket sales channels. Fans will be able to request a digital voucher of a value equal to the face value of the unused ticket.

What does unfulfilled” games mean?

The 2019-20 home matches considered unfulfilled” – and therefore subject to season tickets/single ticket refunds in the form of vouchers – are all those that were initially scheduled to take place between 15 March 2020 and 24 May 2020 and were then suspended in accordance with Legislative Decree No.6 and subsequent modifications and integrations, specifically the following games for which AS Roma had already initiated Season Ticket and ticket sales:

  1. AS Roma v Sampdoria, 15 March 2020 (Week 27)
  2. AS Roma v Udinese, 22 March 2020 (Week 29)
  3. AS Roma v Parma, 11 April 2020 (Week 31)
  4. AS Roma v Hellas Verona, 22 April 2020 (Week 33)
  5. AS Roma v Inter, 26 April 2020 (Week 34)
  6. AS Roma v Fiorentina, 10 May 2020 (Week 36).

 

How do ticket holders request a voucher?

In order to request a voucher, ticket holders will need to register on https://asroma.vivaticket.it. Fans are advised to take care in checking and saving their details during the registration phase.

Once fans have created an account on the website and logged in, they will be able to access a special platform for voucher requests.

Users in possession of a ticket for the AS Roma v Sampdoria (15 March 2020) and AS Roma v Udinese (22 March 2020) home games:

  • select the SIGILLO FISCALE [SIAE SECURITY CODE] or IL NUMERO DI CODICE A BARRE [BARCODE NUMBER] fields and enter your details.
  • the system will show the value of the ticket associated with the details entered.
  • before confirming, fans will have to upload a picture of the ticket.

 

Every voucher request will be associated with the account of a claimant and will therefore be fully traceable.

In accordance with Article 88 of Legislative Decree 18/2020, voucher requests must be made no later than 30 days after the date of publication of this document, i.e. by 23/7/2020. Any requests made after this date will not be considered.

Information for match-day ticket holders for the AS Roma v Sampdoria and AS Roma v Udinese games:

  • All users in possession of a ticket for the AS Roma v Sampdoria (15 March 2020) and AS Roma v Udinese (22 March 2020) home games will be entitled to request a voucher equal to the nominal value of the ticket originally purchased. The value of the voucher will not include any addition fees incurred by the user.

 

Information for 2019-20 AS Roma season-ticket holders

Season Tickets will be cancelled, and they will not be allowed to enter to the stadium until the end of the Serie A 2019-20 season.

In accordance with Article 88 of the Legislative Decree of 17 March 2020 and subsequent modifications and integrations, as converted into Law No.27 of 24 April 2020, all season-ticket holders in the Curva Sud, Distinti Sud, Curva Nord, Tribuna Tevere and Tribuna Monte Mario sections will be able to request a refund, in the form of a digital voucher, for the matches suspended from 8 March 2020 onwards and subsequently rearranged to be played behind closed doors from 24 June 2020.

Refund requests may only be made through https://asroma.vivaticket.it.

Every voucher request will be associated with the account of a claimant and will therefore be fully traceable.

In accordance with Article 88 of Legislative Decree 18/2020, voucher requests must be made no later than 30 days after the date of publication of this document, i.e. by 23/7/2020.

Any requests made after this date will not be considered.

How and when will the voucher be sent?

Once a request has been made in accordance with the procedure set out above, the system will send a confirmation email to the address specified by the user during the registration process. Notification of the issuing of the digital voucher, which will be loaded onto the users account on https://asroma.vivaticket.it, will be given within 15 (fifteen) days.

In the event that a request is made from one account on the AS Roma/Vivaticket portal for a voucher for multiple tickets (max 4 tickets for each account), a single voucher for the sum value of all tickets will be issued.

How can the voucher be used?

The voucher will be valid for use across all Club or Vivaticket sales channels for 18 months from the date of issue. The voucher may only be used to purchase season tickets and/or match-day tickets for events organized by AS Roma at the Stadio Olimpico in Rome.

The voucher can be used in multiple transactions until all the credit has been used.

In the event that the amount of credit on the voucher is not used in full by the expiry date, it will not be possible to recoup the remaining credit.

Is it possible to cancel a voucher request once it has been sent?

It is not possible to change and/or cancel requests that have been sent and confirmed.

Assistance

For more information on the process or to get help finding the various codes needed to make a voucher request, please contact the Club's call centre on +39 06/89386000 or send an email to tifosi@asroma.it.

In the event of issues during registration on the Vivaticket.it website or problems with uploading an image of a ticket, please contact hdvoucher@vivaticket.com.

Click here for FAQ section.

The Club reserves the right to alter and/or update the refund procedures set out above in the event of further measures taken by the relevant authorities.

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